At pkshoes, we value customer satisfaction. We support returns, refunds, and exchanges for quality-related issues.

  1. Return and Exchange Eligibility
    We accept returns, refunds, or exchanges if:
  • The item has a quality problem
  • The item is damaged upon arrival
  • The wrong item was sent
  1. Non-Quality Issues
    For non-quality-related reasons, such as wrong size selected by the customer, change of mind, or personal preference, returns and exchanges may not be accepted.
    If you have a special case, please contact us before returning any item.
  2. Request Time Limit
    Please contact us within 7 days after delivery if you receive an item with a quality issue.
    Requests made after this period may not be accepted.
  3. Proof Required
    To process your request, please provide:
  • Your order number
  • Clear photos or videos showing the issue
  • A brief description of the problem
  1. Return Process
    Please do not return any item without contacting us first.
    Once your request is approved, we will provide return instructions.
  2. Refunds
    If your return or refund request is approved, the refund will be issued to your original payment method.
    Processing time may vary depending on your payment provider.
  3. Exchanges
    If the item has a confirmed quality issue, we can arrange an exchange or send a replacement depending on product availability.
  4. Contact Us
    If you need help with a return or exchange, please contact us:
    Email:[email protected]
    WhatsApp: +86 18126818714